Infraon is a leading provider of intelligent automation and digital transformation solutions for businesses. Their comprehensive platform offers a wide range of features and capabilities to help organizations streamline operations, enhance productivity, and drive innovation. By leveraging advanced technologies such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), Infraon empowers businesses to optimize processes, improve efficiency, and achieve digital excellence.

 

Infraon offers a range of products designed to address different aspects of IT infrastructure management and service delivery. Here's an overview of some of Infraon's key products:

 

• Infraon NMS (Network Management System):

Infraon NMS is a comprehensive network management solution that provides real-time monitoring, analysis, and troubleshooting capabilities for networks. It allows businesses to monitor network devices, track performance metrics, detect and resolve network issues promptly, and optimize network resources. Infraon NMS helps ensure network availability, reliability, and performance.

• Infraon NCCM (Network Configuration and Change Management):

Infraon NCCM helps organizations manage and control network configurations and changes effectively. It allows businesses to automate configuration backups, track configuration changes, and enforce configuration policies. With Infraon NCCM, businesses can maintain network security, compliance, and stability by preventing unauthorized configuration changes and rapidly recovering from configuration-related issues.
 

• Infraon ITSM (IT Service Management):

Infraon ITSM is a comprehensive IT service management solution that enables organizations to deliver high-quality IT services to their users. It covers various ITIL (Information Technology Infrastructure Library) processes such as incident management, problem management, change management, asset management, and service catalog management. Infraon ITSM helps streamline IT service delivery, improve customer satisfaction, and enhance operational efficiency.
 

• Infraon Help Desk:

Infraon Help Desk is a ticketing and issue-tracking system that enables businesses to efficiently manage and resolve IT-related service requests and incidents. It allows users to submit tickets, track their progress, assign tasks to appropriate technicians, and ensure timely resolution of issues. Infraon Help Desk provides a centralized platform for effective communication and collaboration between IT teams and end-users, facilitating efficient problem resolution.
 

• Infraon ITIM (IT Infrastructure Management):

Infraon ITIM is a comprehensive solution for managing and monitoring IT infrastructure components such as servers, storage, virtualization, and cloud resources. It enables businesses to gain visibility into their IT infrastructure, track resource utilization, manage capacity, and optimize performance. Infraon ITIM helps organizations ensure the availability, reliability, and scalability of their IT infrastructure.

Infraon provides several benefits to its customers, including:

 

• Streamlined IT Operations: Infraon offers a suite of products that help streamline IT operations, including network management, configuration management, IT service management, help desk, and IT infrastructure management. These tools enable IT teams to manage their systems and network more efficiently, resulting in improved productivity and faster problem resolution.
• Increased Security: Infraon's products are designed with security in mind. Their network management system (NMS) monitors and alerts IT teams about potential security breaches, helping to prevent attacks before they occur. The network configuration and change management (NCCM) tool ensures that all changes are made securely and in compliance with company policies, reducing the risk of configuration errors or vulnerabilities.
• Cost Savings: Infraon's products are cost-effective and can save companies money by reducing the number of IT staff needed and minimizing downtime due to outages or errors. Their IT service management (ITSM) solution, for example, provides automation and self-service options, reducing the need for IT personnel to manually address common user issues.
• Increased Efficiency: Infraon's products improve the efficiency of IT teams by providing them with a comprehensive set of tools that allow them to manage their systems and network more effectively. This increased efficiency results in faster problem resolution and reduced downtime, which can lead to improved customer satisfaction and increased revenue.
• Scalability: Infraon's products are scalable, allowing companies to easily add new devices or services to their network. This flexibility makes it easy for companies to expand their network as their needs grow, without needing to purchase new software or hardware

Here are some of the key features of Infraon:

 

• Network Management System (NMS): Infraon NMS provides real-time monitoring and management of network devices, servers, and applications. It supports multiple protocols and can manage heterogeneous environments.
• Network Configuration and Change Management (NCCM): Infraon NCCM allows you to automate configuration tasks, manage changes, and ensure compliance with policies and regulations. It reduces the risk of configuration errors and improves efficiency.
• IT Service Management (ITSM): Infraon ITSM provides a comprehensive set of tools for managing IT services, including incident management, problem management, change management, and service level management. It helps you align IT with business goals and improve customer satisfaction.
• Help Desk: Infraon Help Desk enables you to track and manage IT support requests, assign tasks to support personnel, and monitor service levels. It provides a self-service portal for users to submit requests and check the status of their tickets.
• IT Infrastructure Management (ITIM): Infraon ITIM provides a centralized view of IT assets and their relationships, enabling you to manage hardware, software, and licenses more effectively. It helps you optimize resource utilization and reduce costs.

 

FAQ

 

What is Infraon?

Infraon is an IT management and automation software company that offers solutions for network management, configuration management, service desk, and more.

What are the key features of Infraon?

 Infraon offers features such as network monitoring, inventory management, remote access, automated backup, help desk ticketing, and more.

What industries does Infraon serve?

Infraon caters to a wide range of industries, including healthcare, finance, education, government, telecommunications, and more.

Is Infraon a cloud-based solution?

Yes, Infraon offers both on-premises and cloud-based solutions, allowing customers to choose the deployment option that best suits their needs.

Does Infraon offer customer support?

Yes, Infraon provides customer support through various channels, including phone, email, and chat. They also offer training and consulting services to help customers get the most out of their solutions.